Refund policy

Return & Exchange Policy

At Gentleman’s Wardrobe, we want you to feel confident and completely comfortable with your purchase. If something doesn’t feel right, please reach out to us—we’re here to help and will always do our best to find a fair solution.

Ready-to-Wear

We want you to love what you take home.

  • You can request a return or exchange within 7 days of purchase or delivery.
  • Please make sure the item is in its original condition and bring your purchase invoice or other proof of purchase.
  • If you notice any fabric, colour, or manufacturing issue, please let us know. Our team will carefully review the concern and work with you toward the most suitable solution.
  • All returns and exchanges are subject to inspection and approval by our team.

Custom-Made & Made-to-Measure

Because your custom garment is created specifically for you, based on your measurements and requirements, custom-made, made-to-measure, and altered garments cannot normally be returned or refunded.

However, your satisfaction matters to us.

  • If you experience a workmanship, fabric, colour, or fitting issue caused by us, please contact our team. We will assess the garment and work with you to resolve the issue.
  • Your custom order should be collected or received within 30 days of the agreed delivery date.
  • After this 30-day period, we can no longer take responsibility for an uncollected custom-made garment.
  • Unfortunately, no claim, refund, compensation, or replacement can be provided for custom-made garments that remain uncollected beyond this period.

If You Bring Your Own Fabric

We are always happy to guide you if you have a fabric you would particularly like to use. However, for the best experience, we strongly recommend choosing our in-house fabrics. They allow us to maintain greater control over quality and give you the strongest level of support and assurance.

Before We Start

If you choose to provide your own fabric, we will first ask:

“What is the price of your fabric?”

This is important because we stand behind the workmanship we provide, and our outside-fabric assurance is based on the value of the fabric you provide.

Our Support for Outside Fabric

If there is a fitting or workmanship issue with a garment made from your own fabric:

  • We will make up to 3 alteration attempts to resolve the issue.
  • If we are still unable to resolve it after those attempts, we will provide:
    • Up to BDT 4,000 toward the value of the fabric, subject to our assessment; and
    • 100% refund of the tailoring charge for that garment.

This assurance applies to issues caused by our workmanship or tailoring process. It does not cover defects or problems that originate from the customer's fabric itself.

Our In-House Fabric Promise

When you choose Gentleman’s Wardrobe in-house fabric, you receive our highest level of support.

  • We will continue to work with you through unlimited alterations until you are satisfied, where the concern is related to our workmanship or fitting.
  • If we cannot make the garment right, we will provide a full remake at our cost.
  • If the remake is still not satisfactory due to an issue on our side, we will provide a full refund of your advance payment.

Our Promise to You

For us, the relationship does not end when you make your purchase.

Whether you choose our fabric or bring your own, if something isn't right, please talk to us. We'll listen, assess the situation fairly, and do everything reasonably possible to make it right.

Your satisfaction is important to us, and we want you to feel confident choosing Gentleman’s Wardrobe.